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The role of ERP in Vietnam’s finance digital transformation.

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The role of erp in vietnam’s finance digital transformation

ERP stands for Enterprise Resource Planning, which is a software-based solution that integrates all of a company’s core business processes and data into a single system. ERP can play an important role in digital transformation, which is the process of using technologies to create and modify existing business processes and increase efficiency. ERP provides a unified platform to integrate the operations and processes of your business, leading to greater efficiency, speed, and customer satisfaction.

In this article, we provide an overview of some of the most significant benefits of an ERP implementation for Finance Professionals in Vietnam, highlighting best practices and case studies.

ERP is a significant tool for finance professionals

By enabling businesses to achieve their digital transformation and commercial goals as well, ERP supports business growth in a holistic approach. Here are some examples:

  • New business models and innovation: ERP systems can provide the foundation for new business models and innovation. For example, ERP systems can be integrated with e-commerce platforms to support direct-to-consumer sales. Additionally, ERP systems can be used to collect and analyze data from customer interactions and other sources, which can be used to develop new products and services. For example, a manufacturing company can use ERP data to identify customer trends and develop new products to meet those needs.

“ERP is not a magic bullet, but a tool that requires careful planning and execution.”

  • Gain a competitive advantage: By implementing an ERP system, businesses can gain a competitive advantage over their competitors who are still using manual processes. ERP systems can help businesses to reduce costs, improve efficiency, and deliver better customer service. This can make businesses more attractive to customers and investors.
  • Simplifying financial processes through automation: ERP can automate repetitive tasks and workflows, reducing the amount of time and effort required to complete them. This can free up employees to focus on higher-level tasks, such as analyzing data and making strategic decisions, and can lead to significant efficiency gains and cost savings. For example, an ERP system can be used to automate complex tasks, such as financial analysis and reporting.
  • Improve customer service: ERP systems can help businesses to improve customer service by providing real-time insights into customer orders, inventory levels, and support tickets. This enables businesses to respond to customer inquiries and requests more quickly and effectively. For example, a customer service representative can use an ERP system to see the status of a customer’s order in real time, even if it was placed through the company’s e-commerce platform. This allows the representative to provide the customer with an accurate update on their order and resolve any issues promptly.
  • Improving financial data accuracy: ERP can eliminate the need for manual data entry and reduce the risk of errors. This ensures that businesses have access to accurate and up-to-date information, which is essential for making informed decisions.
  • Data integration and visibility: ERP systems integrate data from disparate systems across the organization, providing a single source of truth for all business information. This gives employees real-time visibility into key performance indicators (KPIs) and trends, enabling them to make faster and more informed decisions.
  • Enhancing collaboration: ERP can provide a single source of truth for all business data, enabling employees to work together more effectively. It can also facilitate communication between departments and enable them to share information and collaborate on projects.
  • Enabling real-time financial insights: ERP can provide access to real-time data and analytics, providing businesses with the information they need to make quick and smart decisions. This is especially important for businesses that operate in dynamic industries, where market conditions can change rapidly.
  • Supporting scalability: ERP is highly scalable and can easily accommodate changes in business size and complexity. This means that businesses can continue to use ERP as they expand, without having to switch to a different software solution.

By integrating business processes, automating tasks, and providing real-time insights, ERP systems can help finance professionals to improve efficiency, data management, scalability and innovation.

“Digital transformation is not a destination, but a journey. It is a continuous process of adapting and innovating to meet the changing needs of customers and the market.”

ERP is not just about implementing new technology. It also involves a fundamental change in the way businesses operate and the processes they use to achieve their goals.

Therefore, ERP implementation requires a clear vision, a strong strategy, and a well-defined road map.

Practical examples on how businesses are using ERP to drive digital transformation

  • A manufacturing company is using ERP to automate its production line and improve its supply chain visibility. This has helped the company to reduce costs and deliver products to customers more quickly.
  • A retail company is using ERP to integrate its online and offline sales channels. This has enabled the company to provide a more seamless customer experience and increase its sales.
  • A financial services company is using ERP to automate its risk management and compliance processes. This has helped the company to reduce costs and improve its operational efficiency. Picture1

These are just a few examples of how ERP can be used to drive digital transformation. By implementing an ERP system, businesses can gain a competitive advantage and position themselves for success in the digital age.

ERP as a catalyst for digital transformation

ERP systems provide a solid foundation for digital transformation by integrating core business processes and automating manual tasks. This can lead to significant efficiency gains, cost savings, and improved visibility into key performance indicators (KPIs). ERP can also enable the adoption of other technologies that can support the transformation, such as cloud computing, artificial intelligence, Internet of Things, and blockchain.

Here are some tips for organizations that are considering starting with an ERP implementation first:

  • Define your digital transformation goals: Before you start implementing an ERP system, it is important to define your digital transformation goals. What do you hope to achieve by implementing ERP? Once you have a clear understanding of your goals, you can choose an ERP system that is right for your business and help you to achieve those goals.
  • Get buy-in from all stakeholders: ERP implementation is a major undertaking, so it is important to get buy-in from all stakeholders, including employees, customers, and suppliers. Communicate the benefits of ERP implementation to all stakeholders and explain how it will benefit them.
  • Choose the right ERP system: There are many different ERP systems available, so it is important to choose one that is right for your business. Consider your specific needs and requirements when choosing an ERP system.
  • Implement the ERP system in a phased approach: ERP implementation can be a complex process, so it is important to implement the system in a phased approach. This will help to minimize disruption to your business and ensure that the implementation is successful.
  • Provide training to employees: It is important to provide training to all employees who will be using the ERP system. This will help them to learn how to use the system effectively and get the most out of it.

By following these tips, organizations can increase their chances of success when starting with ERP implementation first. However, ERP implementation alone is not sufficient to ensure a successful digital transformation. According to some best practices, businesses also need to:

“ERP is the digital backbone of a business, connecting core processes and providing real-time insights to empower employees and drive success.”

  • Define clear and measurable objectives and goals for the digital transformation, such as increasing revenue, reducing costs, improving customer satisfaction, or enhancing innovation.
  • Assess the current state of their business processes, systems, and capabilities, and identify the gaps and opportunities for improvement.
  • Evaluate and select the appropriate technologies that can address the specific needs and challenges of their business and align them with their strategic vision and goals.
  • Develop a plan for organizational restructuring, if necessary, to support the new processes and systems, and foster a culture of change and collaboration among employees, customers, and partners.
  • Create a roadmap for implementing the digital transformation strategy, with realistic timelines, milestones, budgets, and resources. The roadmap should also include mechanisms for monitoring, evaluating, and adjusting the progress and outcomes of the transformation.

By following these steps, businesses can leverage ERP as a catalyst for digital transformation and achieve their desired results more effectively and efficiently.

How to define success of digital transformation

Measuring the success of digital transformation is not a straightforward task, as different organizations may have different goals and expectations from their digital initiatives. However, there are some common metrics and key performance indicators (KPIs) that can help you track and evaluate your progress and outcomes. An ERP can play a major role in monitoring these metrics and KPIs, some of them are:

  • User experience: This metric measures how satisfied and engaged your users are with your digital products or services. You can use various methods to collect user feedback, such as surveys, ratings, reviews, or analytics. You can also track metrics such as daily active users, conversion rates, retention rates, or churn rates to understand how users interact with your digital offerings.

“Digital transformation is not a goal, but a process of adapting to the changing world.”

  • Cost reduction: This metric measures how much you have saved or optimized your expenses by using digital technologies. You can compare your costs before and after the digital transformation and calculate the return on investment (ROI) or the payback period of your digital projects. You can also track metrics such as operational efficiency, process automation, or resource utilization to see how digital transformation has improved your cost structure.
  • Time-to-market: This metric measures how fast you can deliver your products or services to the market. You can compare your delivery cycles before and after the digital transformation and calculate the speed or agility of your processes. You can also track metrics such as lead time, cycle time, throughput, or frequency to see how digital transformation has accelerated your innovation.
  • Customer satisfaction: This metric measures how happy and loyal your customers are with your products or services. You can use various methods to collect customer feedback, such as surveys, ratings, reviews, or net promoter score (NPS). You can also track metrics such as customer lifetime value (CLV), customer acquisition cost (CAC), customer retention rate (CRR), or customer churn rate (CCR) to see how digital transformation has enhanced your customer relationships.
  • Business performance: This metric measures how much you have increased your revenue or market share by using digital technologies. You can compare your financial results before and after the digital transformation and calculate the growth rate or profitability of your digital projects. You can also track metrics such as revenue per user (RPU), average order value (AOV), market penetration, or competitive advantage to see how digital transformation has boosted your business outcomes.

These are some of the most common and relevant metrics for measuring digital transformation success. However, depending on your specific goals and context, you may need to use other metrics that are more suitable for your situation. The important thing is to define clear and measurable objectives for your digital transformation and monitor and track them regularly using data and analytics. This way, you can evaluate the impact and value of your digital initiatives and make adjustments as needed to achieve your desired results.


Overall, ERP can significantly improve the commercial and operational goals for Finance Managers in Vietnam, by leveraging financial data scalability, improving accuracy, visibility and collaboration.

If you need any assistance with these or any other matters relevant for international investors in Vietnam, our experts are ready to work with your company to ensure you understand how the above will apply to your specific situation in Vietnam.

Contact our teams for expert support and further information on digitalization of the compliance and financial departments in Vietnam to ensure you are protected in the market.

Rizwan Khan – Partner –

Matthew Lourey – Managing Partner –

Updated on October 16, 2023

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